FROM: Lyle Mozak
RE: Help Your Customers Faster… Save Time…
Tell me you’ve never had this happen to you before.
You’re running a business…
… Things are going pretty good.
You’re getting tons of requests from customers.
Everything from sales inquiries to customer support requests. Only problem is…
… Half your time (or your employees’ time) is being EATEN ALIVE by customer requests.
You don’t have a customer ticket resolution system in place, so 90% of customer help requests are being handled…
Or even in
You want a faster and easier way to communicate with clients and customers.
On the other hand, perhaps you’ve taken a look at online helpdesk services like:
You don’t want to pay the $50+ per user fees these services sometimes charge.
You want a faster, better, easier way to respond to customer requests and complains.
Support Now is an online help desk that runs from your web browser.
It gives you a simple, straightforward interface for managing…
If you currently use email to handle customer service requests, this can be costing you a huge amount of time.
Think of what your email inbox looks like right now.
If you’re like most people it’s a mix of personal messages, spam, and business-related messages.
If you get dozens of messages every day, you might actually miss messages entirely, pissing off your customers to no end and potentially costing you busisness. According to the Market Research company Help Scout, 86% of people have stopped doing business with a company because of bad or slow customer service.
The same survey also showed that businesses only ever hear from 4% of unhappy customers.
The bright side?
80% of customers in the same survey also reported that they would be willing to spend more money for higher quality customer service!
The picture is crystal clear:
Streamlined customer service both saves and makes money!
Because if you’ve ever checked out services like Zendesk or Freshdesk, you’ll know they can get DAMNED expensive!
In fact, the most expensive price we found was Zendesk’s SHOCKING $69 per month, per-agent price tag.
Think about it like this:
If you’re just running a small one-person operation, that’s $69 a month just for *you* to use the service!
But imagine a business with 10 customer support people.
That’s $690 a month or over $8000 a year for a customer service help desk!
Support Now has all the basic features of the higher end ticket management apps, including:
On top of that, you can have an unlimited number of users online at any time, at no extra cost.
Support Now operates on a one time Monthly payment or subscription model.
And that means:
Support Now is not only dramatically more affordable than other subscription-based help desks…
… It’s also much more flexible, safe, secure and private.
Support Now gives you the perfect mix of affordability, high quality features, and control over how you use the system.
The user admin panel in Support Now is straightforward and ridiculously easy-to-use. The minute you subscribe you will have access to the intuitive control panel which is laid out so you can navigate it with little or no instruction.
If you have multiple departments at your business you can segment Support Now by department allowing multiple different teams to operate using the same interface.
Priority levels are set from [INSERT LOWEST LEVEL HERE] to [INSERT HIGHEST LEVEL HERE]. The higher priority levels allow staff to prioritize response time based on the seriousness of the case.
Quickly merge duplicate tickets or tickets from the same customer to better manage and de-clutter your support desk.
Are you manually typing the same response over and over? Add it as a Canned Response, so you can quickly insert that response for frequently asked questions. Massive time saver.
Lets users add notes to any ticket to better describe what's going on to end users.
Add users easily with a basic user creation form that lets you input their name, email address, phone number, city, state and mailing address. Though some of these forms are optional, the ability to create a detailed profile gives the help desk team the option of responding to the user outside the system (for example by Phone) if need be.
Finally, you can differentiate profiles all the way from user (somebody who can submit a ticket) all the way up to administrator (somebody who can respond to tickets). This lets you create a sophisticated multi-tiered response system that handles complains quickly and efficiently--something business owners often find lacking in their existing ticket systems.